How will I know that my order is ready?
When your order is complete, you will receive an email notifying you that your order is ready. Click on the link in the email to retrieve your design. Also, you will find your stitch file in your account on our website. For your convenience we do not erase your designs from your account so you can retrieve them anytime. Turn around times based on your requirements.

What if I need a correction or edit on a design?
If you need a correction because something does not meet a customer expectations then send us an email with a scan of your stich out so we can see where the problem is, and we will send you back the design as soon as we can. Normal edits take from 15 minutes to two hours depending on the amount of work.

How do I submit an order for an estimate?
If you need an estimate for stitch count or price on a design, just add a new order and specify in the comments box that you need a quote prior to do the design. We will send you an email with the estimate and the order will be put on hold until we hear back from you.

What forms of payment do you accept?
We accept Visa, Master Card, Discover and American Express. Once your order is ready, you will get notified by email.

How do I pay for orders?
To pay the order, just select it and then hit PAY to proceed to payment with credit card. Once it is paid, your files will be released automatically and you will be able to download them.