Customer Service Policy
Service guidelines
- Prices run from $25.00 up to $60.00 on left chest designs depending on grade of difficulty
- Add $20 for same business day service
- Next day orders placed before noon ET will be ready next day 5 p.m. ET
- We accept orders 24x7
- Our turnaround time is 24 to 48 hours in most cases.
- Orders are only processed during business hours and extented hours on business days
- New customers get a $30.00 discount on first design
- EmbroidMe stores please call for special pricing arranged with corporate office
Delivery Time & Method
When your order is complete, you will receive an email notifying you that your order is ready. Click on the link in the email to retrieve your design. Also, you will find your stitch file in your account on our website. For your convenience we keep a history of the last twelve month's files on our website that you can retrieve anytime.
Depending on your needs, our turnaround time will be from one to three days.
Refund Policy
QualityPunching.com is proud of its long-standing record of customer satisfaction. From time to time, a product may not fulfill a customer's expectation, in that case our satisfaction-guaranteed policy allows refunds for the product within 7 days of purchase.
You will need to get in contact with us, if you wish to receive a refund for your design. Once determined to be a valid refund request, the refund will be issued within 5 business days.
Disclaimer
Customers should revise all designs checking for errors of any kind prior to do production, a first sewout or test should be run before going on final garment, QualityPunching shall not be responsible for any damages on garments. The use of National Logos is also subject to license or permission from final customers, QualityPunching shall not be liable for missuse of any logo.
Accepted Art formats
You can submit to us the following formats :
- .jpg (the most used and safest format)
- .tif
- .psd
- .cdr (12)
- .eps
- .ai
- .bmp
- .pdf
Note : If you are sending vector art files, convert all text to outlines.
Output formats
- Tajima (.dst)
- Melco expanded (.exp)
- Barudan (.dsb)
- Wilcom (.emb)
Payment Options
Credit Card
- MasterCard
- Visa
- American Express
Artwork Services
- Minimum Art charge $ 25
- Additional Art Time $ 15
